An alarm nobody hears is just a noise.
Back-to-base monitoring is the difference between a siren and a response. With A1/R1A graded electronic security monitoring, your system is monitored 24/7 through dual control rooms in different states, providing full redundancy and uninterrupted protection. When an alarm is triggered, a trained operator assesses the alarm, contacts you or your nominated contacts, and can notify the police when required. No relying on a neighbour, no waiting for a notification: just a dedicated team monitoring your security, day and night.
From trigger to response, in seconds.
Trigger
A sensor trips, a panic button is pressed, or a camera flags movement it should not be seeing.
Signal
The event reaches our monitoring centre in seconds, around the clock, every day of the year.
Assess
An operator checks the event and any linked cameras, and follows the response plan you have set.
Respond
We contact you and your nominated contacts and notify the police when it is warranted. Fast response, guaranteed.
Professional eyes, around the clock.
24/7/365, staffed by people
Our centre is watched by trained operators every hour of every day, including public holidays.
Instant response
Signals reach us in seconds, and our response starts immediately.
Police notification
When an event is genuine, we can notify the police straight away.
Your response plan
Who we call, in what order, and what happens next is agreed with you in advance.
Monitors alarms and cameras
Alarms, cameras and access systems can all report back to base.
Get connected
Ask us about connecting your system to the monitoring centre. →
Prefer to watch it yourself? Self monitoring is built in.
Not ready for back-to-base? Your system can be set up for self monitoring: alarm and camera alerts go straight to your phone, and you decide what happens next. You can add professional monitoring later, just reach out to our friendly team.
See our Most Frequently Asked Questions
Monitoring is a simple ongoing plan on top of your system. Call 1300 012 029 and we will quote it plainly. No lock-in surprises.
In many cases, yes. If your existing alarm is compatible we can connect it to the monitoring centre.
Our operators assess every event before escalating, and your response plan tells us who to check with first. Good system design keeps false triggers rare in the first place.
Yes. 24 hours a day, 365 days a year is literal. Intruders do not take public holidays and neither does the centre.
Put professional eyes behind your alarm.
Fast, honest advice from Sydney's most trusted security experts.